Frequently Asked Questions

We understand that navigating mental health care during pregnancy or postpartum can come with a lot of questions. Below are answers to some of the most common concerns. If you still need help, please don’t hesitate to reach out.

  • If you're using insurance, your session cost will be determined by your specific insurance provider. We use Headway for billing and benefits verification. Once you complete your account setup, you’ll receive an estimated session cost based on your plan.

    Please note this is only an estimate. We encourage you to review your deductible and contact your insurance company directly with any billing-related questions.

  • We’re sorry if there was an issue with your billing. Please contact Headway’s support team directly. They offer live chat Monday through Friday, 9am–6pm EST, and are best equipped to resolve any billing discrepancies quickly.

  • You can request a new patient consultation by navigating to our homepage and clicking the “Get Started” or “Request Appointment” button. You’ll be guided through the steps to complete your intake and create a secure client portal.


  • We are in-network with the following insurance providers:

    • Blue Cross Blue Shield

    • Cigna

    • Aetna

    United Healthcare

  • Yes, we do accept self-pay for services. You can view our self-pay rates [HERE] (insert link). Please note: We are unable to accept self-pay for individuals currently enrolled in Medicaid.

  • A superbill is a detailed invoice that includes medical billing codes for the services you received. If we're not in-network with your insurance, you can submit a superbill for potential reimbursement, depending on your out-of-network benefits.

  • You can download your superbill directly from the Headway platform:

    Click “Download Superbill” for the visit you need documentation for.

  • We offer treatment for ADHD using non-stimulant medications. At this time, we are not able to prescribe stimulant medications. Treatment options and prescriptions will be discussed during your initial evaluation.

  • If you're not yet an established patient, you can contact our office directly at 706-670-3846.

  • Established patients should use our secure messaging system via the MYIO client portal for any questions or care concerns. This ensures your information stays private and compliant.

    • Log in to your MYIO portal.

    • Click on the Appointments tab in the left-hand menu.

    • Click the three dots to the right of the appointment you'd like to change.

    Select “Reschedule” and choose a new time.

  • Most medication refills are handled during follow-up appointments. If you're running low before your next visit, please send a secure message through the MYIO portal so we can assist you.